Case Studies

Video

Video Customer Support tool

Client & the Business Case:
A leading bank with more than 1000 branches in the country.The bank has a loyal customer base that live outside the country of its operations and where is contact center is located. The intention was to provide the customers a cost effective and convenient channel to reach out to the bank especially for its overseas customers. A complete web based near real time communication solution was expected.

Solution:
An Omni channel support solution that integrated text, audio and video was perceived, giving the customer a choice of channels to interact with. A simple to use web solution that relied on flash players ubiquity was thought about. With flash player and wowza server at its core a streaming solution combined with a queuing engine provided the necessary way.


Technologies:
Wowza Media server, Java, Flex, H.264, flv file formats, ffmpeg, flash player.

Client Testimonials

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.