Case Studies

Video

Video Customer support on Android & iOS

Client & the Business Case:
A leading bank with an existing web based customer support tool with in built video and audio capability.The bank wanted an innovative and quick access channel for its customer support to be provided to its customers. They had an existing customer support tool that worked on the browsers.

Solution:
iOS is a tricky OS when it comes to real time two way video communication. The built in support to stream back video over RTMP protocols are limited. A widely used library to send video on RTMP was selected and the native HTTP based streaming down to the device was tweaked to provide a low latency solution.


Technologies:
Objective C, RTMP library (xxx), HTTP streaming, Wowza media server, Java.

Client Testimonials

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk