Case Studies

BI & Analytics

ATM Performance Measurement

Client & Business Case:
Our Client stands is a major player in the Business Services industry and manages over a billion customer interactions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology.

The client needed a real time reporting tool that tracked ATM uptime which was based on traditional excel sheets. The fact that data was reported 3-4 weeks post capture was making the data stale. They turned to Chimera with a need for a centralized dashboard that was easy to use.

Solution:
Chimera’s Analytics team envisioned an innovative dashboard solution: for the first time the client had access to an in-page drill down up to three levels with visualizations ranging from charts to maps. The visual treat was enhanced with an intuitive user experience that gave the user exactly what he needed, with a range of features built in on the reports. Combined metrics provide comparison in addition to the representations. Integration solutions ensured that the data was uploaded in a simple format into a central repository. The customer could completely eliminate the spreadsheet processing and could use the dashboard to view key metrics like ATM failures and the reasons for performance bottlenecks, enabling instant decision making that benefited the end user while also plugging revenue leakage.

Technology Stack :
Charting solutions, Java libraries , HTML 5

Client Testimonials

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service