Case Studies

Print

Enterprise Print Platform

Client & the Business Case:
The customer who is into online digital printing required a CSR application, which is an application that assists customer support executives to showcase a product catalogue of designs to its customers and allow them to customize it and print the design immediately. The need was to have a multi location product catalogue that could be accessed by the customer service representatives.

Solutions:
A Service Oriented Architecture based application framework was developed and a web application that talks to this integrated platform was developed as a part of the CSR application. A web based Variable Data printing solution was also developed. The web services framework pulls out and stores information related to the product catalogues and all customer transactions. It allows the customer representatives to search and retrieve the customers' earlier orders. The application also allows the customer to modify and position his data visually over an existing template, preview it and print it.

Technologies:
XML, Webservices written in C#.Net, ASP.net, Ajax, Adobe SVG viewer, Microsoft SQL server 2005.

Client Testimonials

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk