Case Studies

Self Service Kiosks

Enterprise Self Service Platform

Preview:
After three unsuccessful attempts, Chimera helped India’s fourth largest bank implement a Queue Management System that resulted in a vastly superior customer experience.

Client & Business Case:
India’s fourth largest bank decided to roll out a Queue Management System across their branches. However they had tried and failed no less than three times. Chimera stepped in to address the issues and help the bank succeed where others had failed.

Solution:
Chimera directly interfaced with multiple teams across the bank. The solutions team spoke with the marketing team, customer services team the branch managers and staff from the Head Office. The message was consistent: the bank would have a unique and uniform customer and teller experience solution across its branches in addition to real time performance monitoring of 1010 branches. It identified and addessed potential pitfalls in the implementation and gained buy-in from all concerned teams.

The Outcome:
The QMS solution became a highly anticipated solution by the branches, as they now felt like they were a part of it. With a whopping 72% drop in waiting times, the bank enhanced its customer experience.

Client Testimonials

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk