Case Studies

SharePoint

Field Resource Management

Client & Business Case:
the Customer is today the major specialist worldwide for individual machining solutions with the highest precision and cost-effectiveness. They conduct quality analysis on the performance of the tools and the data related to these are captured by the field service engineers. These data are used for analysis during new productions, comparison of different tools and sales activities. All the customer data are currently handled through Lotus Notes. The applications were not user friendly and easily customizable based on the change in process, growth and techniques. The need was to build all these applications on SharePoint. A critical challenge of the customer was to manage the activities of the Field Resource Engineers as they would be travelling across different customers and cities towards different types of visits such as Inspection, Quality Analysis, Data collection, Sales, etc. The customer decided to take up this challenge as the first initiative to build their applications on SharePoint. To meet this initiative they found it appropriate to leverage Chimera's technology and prior expertise in handling similar applications, and outsource the need of their product to us.

Solution:
After a series of discussions and customer visits to understand the existing process of field resource engineer’s visiting process and, submission of reports and reimbursement process, Chimera Team proposed the Field Resource Management Application. The Field Resource Management Application will enable the Field Service Engineers to Plan and manage their day to day customer visits. The Application will also enable easy and accurate calculation of distance travelled and cost for the trip with just a click of a button and it helps reduce the time taken to refund the employee expenses. This application is built as SharePoint Web Application and its integrated to a Mobile App(IOS). The features available on Mobile App will provide the capabilities for the Field Service Engineers to Start and Stop a visit and track their visits while they are on the move. The Mobile App will integrate with the SharePoint Web App and enable the Managers to track the location of the engineers, approve the bills submitted and process the reimbursements.
This solution was highly welcomed by the customer and immediately the development process started. Chimera has completed the development and the application is ready to be launched. The Chimera Team is carefully validating the responses and feedback from the end users to make sure that the customer requirements are met and to suggest the areas of enhancement that would help the customer to improve their Business Values through the application.

Solution:

Management:

  • Easily manage the Visit Plans – Completed, Pending & Upcoming
  • Track Current Location & Activities of Field Resource Engineers
  • Viewing Visit reports with attachments
  • Validate the Bills submitted by Field engineers with the actual visits
  • Easily transfer additional comments regarding visits to the Field Engineers

Finance Team:

  • Verifying the Bills Submitted for claims
  • Track the actual route the Field Engineers travelled during visits on the Map
  • Validate bills vs actual route vs visit plan
  • Quickly process Reimbursements

Field Resource Engineers:

  • Manage their visits – Planned as well as Ad Hoc visits
  • Easy to create visit reports & submit bills
  • Track the approvals of bills and reimbursements

Technology Used :
SharePoint 2013, SharePoint design, Cordova, Ionic, Javascript.

Client Testimonials

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.