Case Studies

Ecommerce

Online Order Management System

The Need:
The client is the premier photography experts in India since 1910. To further increase its presence in the country the client had to diversify their range of services. To boost their online presence the client provided their customers with the facility of uploading their pictures online and the prints would be taken at a designated outlet and delivered to the customer. Since the photo printer and the website were at different locations tracking and printing the orders posed as the biggest challenge. Moreover there was a need for a centralized system for the customer support representatives who could provide support to their customers to track individual orders.

Solutions:
Defining the requirement was a challenge hence to start of this project Chimera took up a detailed study of the existing proprietary system to understand the existing printing process. After a lot of brainstorming we came up with a solution wherein a windows installable client (A Winform based thin client) which would have a Microsoft Outlook like interface would be installed to display and track the orders of the customer. The thin client was to be installed in several locations with a centralized database (MySql) on the Internet. There was a need to build a solution that would enable all the customer support representatives to view and track orders of their customers and streamline the entire order processing system. Chimera had to write several integration routines to centralize a fairly complex order processing system which had to retrieve data from multiple databases stored at various locations which was one of the biggest challenges of this application. In addition we had to process heavy image/photo files that are used for printing hence a third party .Net based FTP component was bought to reduce the effort and improve the schedules.

Technologies:
C#.Net, MySql, FTP component from DART (dart.com)

Client Testimonials

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.