Case Studies

BI & Analytics

Operations Analytics and Dashboards

Client & the Business Case:
The client is a leading provider of Voice Logging Products and Solutions in the Voice Communication domain, with offices in the US, Middle East and India. The client had multiple systems with different user credentials for accessing the various performance reports, which includes their Profitability, Revenue and Customer Insights. The need was provide executive dashboards and Business Intelligence solutions to enable the executive team to access the Key Performance Indicators at their figure tips via a single platform.

Solution:
Chimera’s Consulting team has studied the various KPI requirements and complex matrices to be considered for the Executive Dashboard Reporting needs. The team has designed a custom made Management Dashboard/BI Solution, using Flex with a Rich Client User Interface, with the help of an Enterprise Service Bus layer. The users enjoyed the flexibility of performing the performance analysis on the respective widgets by viewing, modifying and creating dashboards of various types such as Pie, Bar, Stacked , Line charts etc. The users were enabled to access multiple performance parameters and dashboards in a single system with a single sing on.

Client Testimonials

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service