Case Studies

Self Service Kiosks

Reception kiosk / Help Desk

Client & the Business Case:
To develop an interactive kiosk application that would enable a kiosk to replace a receptionist in an office environment. This application would have to allow guests or visitors of companies to search and communicate with the employees directly from the kiosk which is placed at the lobby area.

Solution:
An independent floor standing interactive kiosk with an attractive user interface that is simple but intuitive was created. This application allows the visitor to navigate through the system and using the built in search function finds the employees that they have to meet and calls them using the built in handset. Incase an access card is to be given to the visitor; a printer dispenses the access control card with a unique barcode. The kiosk software also comes with an inbuilt "Call for Help" feature that helps the visitor incase of any assistance. The reception kiosk is also customizable and manageable through a web based administrative console which can be customized based on the customer's requirement.

Technologies:TAPI 3.0, MySql Database, ASP.Net, Flash Action scripting, .Net and Flash integration, Install shield.

Client Testimonials

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.