Case Studies

Education and Learning

Skill Evaluation& Assessment Solution

Client & the Business Case:
The client , a FORTUNE 50 , multinational information technology corporation headquartered in Palo Alto, California, USA providing hardware, software and services to consumers, SMBs and large enterprises; spanning government, health and education sectors. When the client faced difficulties managing trainings and assessments for their technical support engineers they turned to Chimera to build an efficient, highly scalable web enabled solution to manage training events and assessments for their global technical support team with about 35,000 users.

Solution:
The Chimera team developed a web enabled solution which automated all of the client’s manual processes of initiating training, selection of nominees, selection of trainers, topics and collecting feedback from the participants etc. In addition to the above the system had a built in assessment solution to grade participants. A secure component was developed to handle assessments that would minimize server load, increasing the number of possible concurrent users. A highly informative dashboard was built around these processes to enable the key stake holders to make quick decisions. The client benefited by a reduction in lowering manpower costs, eliminating manual processes and avoiding human errors. Not only did the solution enable the management to streamline the training process it also allowed the engineers to take assessments at their convenience.

Technologies:
.Net, WCF, Telerik, SQL, etc.

Client Testimonials

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.