Case Studies

Self Service Kiosks

Store Front Kiosk

Client & the Business Case:
The need was to enthuse customers to purchase sports goods over a touch sensitive kiosk interface by a famous sports goods chain store in the United Sates. A multi location, multi interface kiosk solution was required with a backend order processing system. The system maintainer should also be able to manage, maintain and load different content such as ads, offer, promotions, prices etc on different kiosks or group of kiosks remotely.

Solution:
A web application was designed and deployed in the kiosk with a very rich user interface which provides the user with an easy navigation to select and place an order for products available in the store. A distributed application architecture was drawn up and a windows lockdown component was developed to ensure the kiosk security. A web based custom storefront conforming to W3C standards with animated videos was developed and the lockdown browser was configured to display the storefront. Another web application was developed that would provide for customer support incase of any modification to the product as well as in order tracking. The administrator application provided the necessary configuration and reporting tools to monitor and mange the kiosks deployed over the internet. This application has evolved significantly over time into a full fledged order processing system with both interfaces - Web and Kiosk. After the initial success of its deployment, the installed base of it had grown exponentially and is now a part of many leading sports stores.

Technologies:
W3C standards user interface, Flash designs, Flash Action Scripting, "N" layered Microsoft .Net Web application, kiosk lockdown component, Windows services, XML Web services using Microsoft .Net, SQL server 2005, SQL Reporting Services.

Client Testimonials

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service