Case Studies

Video

Video Lounge – Private Video Conferencing

Client & the Business Case:
A leading bank.The branches had to be digitalized. Personalized. The Bank was looking at engaging with customers with complex issues that required expert advice. This expert advice was to be given to the customers at their branches or at a frequently visited place like Shopping Malls and Airports.

Solution:
A solution based on streaming servers recording conversations while providing large screen video conferencing for private expert discussions was visualized. A powerful queuing engine was integrated to help experts take the calls in same order that they received. This helped walk in customers have longer and more effective discussions with experts in the bank. A real time communication with an expert helped both the bank build customers’ trust and a personal space made the customer comfortable in talking with a trusted advisor. This solution is expected to be extended to multiple locations.


Technologies:
Wowza Media server, Java, Flex, H.264, flv file formats, ffmpeg, flash player.

Client Testimonials

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

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Phoenix Kiosk

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

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Iconitel Consulting Services Inc.